Effective Date: 11/11/2024
At Secure My WP Site, we are committed to providing quality plugins that enhance the security and functionality of your WordPress site. We understand that there may be circumstances where a refund is requested. This Refund and Returns Policy outlines our terms and conditions for refunds, ensuring a transparent process for all customers.
1. Refund Eligibility
We offer a 30-day refund policy on all purchases, including individual plugins and bundles, under the following conditions:
- Product Malfunction: If a plugin does not function as advertised or fails to meet its described features, and our support team is unable to resolve the issue, a full refund may be issued.
- Compatibility Issues: If the plugin is incompatible with your WordPress setup or other essential plugins, and no workaround is available, a refund may be considered.
- Unsatisfied with Purchase: If you are not satisfied with the plugin and request a refund within the 30-day window, we will review the request and issue a refund at our discretion.
2. Non-Refundable Situations
Refunds will not be granted under the following conditions:
- Renewals: Refunds are not available for subscription renewals. Renewal reminders are sent in advance, and customers are responsible for managing their subscription status.
- Change of Mind: Refunds cannot be granted if the request is based solely on a change of mind.
- Failure to Read Documentation: Refunds are not provided if the plugin is deemed unsuitable due to failure to review product descriptions, requirements, or documentation.
- Customization Requests: Refunds are not available for customization requests that are outside the scope of the advertised plugin features.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact Support: Email us at info@securemywpsite.com within 30 days of your purchase with your order details and a brief explanation of your request.
- Provide Documentation: If applicable, provide screenshots, error messages, or other relevant information to help us understand the issue.
- Allow Time for Review: Our support team will review your request, attempt to resolve any issues, and process the refund if it meets our policy criteria. Refunds will be issued to the original payment method.
4. Processing Time for Refunds
Once approved, refunds will typically be processed within 5-10 business days. Depending on your payment provider, it may take additional time for the refund to appear on your statement.
5. Subscription Cancellation
You may cancel your subscription at any time to prevent future renewals. Cancellation does not entitle you to a refund for any unused portion of the subscription term. To cancel, please log in to your account or contact our support team for assistance.
6. Changes to Refund and Returns Policy
We reserve the right to modify this Refund and Returns Policy at any time. Any changes will be posted on our website and will apply only to purchases made after the revised policy’s effective date.
7. Contact Us
For any questions or concerns regarding this policy, please contact us at:
Email: info@securemywpsite.com
By purchasing our plugins and bundles, you acknowledge that you have read and agree to this Refund and Returns Policy. Thank you for choosing Secure My WP Site.